FAQ

Can't find your question? Contact us!

Order & delivery

Alorise ships to the Netherlands, Belgium, Germany, Luxemburg, France, Italy, Spain and the United Kingdom.

The estimated delivery times are:

Netherlands: 1-3 business days
Belgium: 2–3 business days
Germany: 2–4 business days
Luxemburg: 2–4 business days
France: 3–5 business days
Italy: 3-7 business days
Spain: 3–7 business days
United Kingdom: 5–10 business days

Please note that delivery times are estimates and may vary due to carriers, customs or external circumstances.

Shipping fees are calculated based on destination at checkout and clearly displayed before payment.

We offer free shipping on orders:

Netherlands: free Shipping from € 125,00
Europa: free Shipping from € 149,95
United Kingdom: free Shipping from € 159,95

Customs duties, import taxes, or local charges (if applicable) are the responsibility of the customer unless otherwise stated.

Yes. Once your order has been dispatched, you will receive a shipping confirmation by email with tracking details, where applicable. You can use this information to track the status of your parcel through the carrier’s website.

If your order has not been dispatched yet, we may be able to cancel it. Please contact us as soon as possible at info@aloriseofficial.com with your order number.

If your order has already been dispatched, you can return it according to our return policy.

In some cases, your order may be shipped in multiple parcels, for example when certain items are not immediately available. If this applies to your order, we will inform you by email.

Product information & payment

Need help choosing the right size? You can easily contact us via WhatsApp. We’ll be happy to help you with personal size advice.

We accept the following payment methods:

iDeal
PayPal
Bancontact
Klarna
Credit card (Visa, Mastercard, American Express, Postepay and Cartes Bancaires)

Returns & exchanges

If your order does not fit or is not as expected, you can return it within 14 days after delivery.

Items must be unworn, unused, in their original packaging and with all original tags attached. Need help? Contact us at info@aloriseofficial.com.

At the bottom of our website, you can find the Returns section. There, we explain step by step how to return your order.

Yes. Return shipping costs are the responsibility of the customer and may vary depending on the carrier.

Please keep your shipping receipt with track & trace until your return has been fully processed.

Problems & customer service

If you receive a damaged item, please contact us within 48 hours of delivery at info@aloriseofficial.com and include photos of the issue.

We will help you find a suitable solution, such as a replacement, repair or refund.

Please check your spam or junk folder first. If you still cannot find the confirmation, contact us at info@aloriseofficial.com or via WhatsApp, so we can check your order for you.