Terms & Conditions

These Terms & Conditions apply to all offers, orders, and agreements concluded through the website of Alorise, established in the Netherlands.

By placing an order on our website, you agree to these Terms.

1. Company Information

Alorise
Vissersdijk Beneden 70
3319 GW Dordrecht
The Netherlands

Email: info@aloriseofficial.com
Chamber of Commerce (KvK): 99650436

Alorise is registered in the Netherlands and operates in accordance with Dutch law.

2. Applicability

These Terms & Conditions apply to all offers, purchases, and agreements concluded via our website.

Deviations from these Terms are only valid if agreed upon in writing.

If any provision is found to be invalid or unenforceable, the remaining provisions remain in full force.

3. Products & Information

We strive to display our products as accurately as possible. However, colors and details may vary slightly due to screen settings or photography.

All product descriptions, prices, and images are subject to obvious errors and may be corrected.

4. Pricing

All prices are listed in EUR (€) unless stated otherwise and include VAT where applicable.

For orders shipped outside the European Union, local customs duties, taxes, or import charges may apply. These costs are the responsibility of the customer.

We reserve the right to modify prices at any time. The price applicable is the one displayed at the time of purchase.

5. Orders & Contract Formation

An agreement is concluded once we confirm your order via email.

We reserve the right to refuse or cancel orders in cases of:

Suspected fraud
Payment authorization issues
Incorrect stock availability
Manifest pricing errors

If payment has already been made for a cancelled order, the amount will be refunded.

6. Payment

Payment must be completed at checkout using the available payment methods.

Ownership of the goods remains with us until full payment has been received.

7. Shipping & Delivery

Estimated delivery times are indicative and not guaranteed.

Risk of loss or damage transfers to the customer upon delivery, in accordance with applicable consumer protection laws.

For full details regarding shipping and returns, please refer to our Shipping & Returns Policy.

8. Right of Withdrawal (EU Consumers)

If you are a consumer residing within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive the goods.

To exercise this right, you must inform us by email at: info@aloriseofficial.com.

After notification, you have 14 days to return the goods.

Refunds will be processed within 14 days after receiving the returned goods or proof of return.

We may withhold reimbursement until we have received the goods or proof of shipment.

9. Returns

Returned products must:

Be unworn and unused
Have original tags attached
Be returned in original packaging

We reserve the right to refuse returns that do not comply with these conditions.

This does not affect your statutory rights in case of defective goods.

10. Warranty & Conformity

Under Dutch law and EU consumer law, consumers are entitled to products that conform to the contract.

If a product is defective or does not conform, you are entitled to repair, replacement, or refund in accordance with applicable law.

Complaints must be reported within a reasonable time after discovery.

11. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages.

Nothing in these Terms excludes or limits liability where such limitation would be unlawful under mandatory consumer protection law.

12. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or governmental measures.