Shipping & Returns

We are committed to delivering a seamless experience — from checkout to delivery and beyond. Below you will find all relevant information regarding shipping, returns and your statutory rights.

1. Shipping

1.1 Order Processing

All orders are processed on business days (Monday–Friday, excluding public holidays).

After placing your order, you will receive an order confirmation email. Once your order has been dispatched, you will receive a shipping confirmation including tracking details (where applicable).

Orders are typically dispatched within 1-3 business days. During peak periods (such as launches, sales, or holidays), processing times may be slightly extended.

1.2 Delivery Times

Orders are processed within 1-2 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where applicable.

Estimated delivery times:

  • Netherlands: 1-3 business days

  • Belgium: 2–3 business days

  • Germany: 2–4 business days

  • Luxemburg: 2–4 business days

  • France: 3–5 business days

  • Italy: 3-7 business days

  • Spain: 3–7 business days

  • United Kingdom: 5–10 business days   

Delivery times are indicative and not guaranteed. Delays caused by carriers, customs, or external circumstances are beyond our control.

1.3 Shipping Costs

Shipping fees are calculated based on destination at checkout and clearly displayed before payment. 

  • Netherlands: free Shipping from € 125,00

  • Rest of Europa: free Shipping from € 169,95

  • United Kingdom: free Shipping from € 169,95

Customs duties, import taxes, or local charges (if applicable) are the responsibility of the customer unless otherwise stated.

1.4 Risk & Ownership

In accordance with EU consumer law, the risk of loss or damage transfers to the customer at the moment the goods are delivered.

Ownership of products remains with us until full payment has been received.

1.5 Incorrect Address Information

Customers are responsible for providing accurate shipping information. If a parcel is returned due to an incorrect or incomplete address, additional shipping costs may apply.

2. Returns & Right of Withdrawal

2.1 Statutory Right of Withdrawal (EU Customers)

If you are a consumer residing within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party appointed by you) received the goods.

To exercise your right of withdrawal, you must inform us by email at info@aloriseofficial.com with a clear statement of your decision.

After notifying us, you have an additional 14 days to return the goods.

2.2 Return Conditions

To be eligible for a return:

  • Items must be unworn and unused

  • All original tags must be attached

  • Items must be returned in original packaging

  • Products must show no signs of wear, damage, scent, or washing

We reserve the right to refuse returns that do not meet these conditions.

2.3 Non-Returnable Items

The following items cannot be returned:

  • Clothing that has been worn

  • Items explicitly marked as non-returnable

This does not affect your statutory rights in case of defective goods.

2.4 Return Costs

Return shipping costs are:

  • The responsibility of the customer

2.5 Refunds

Once your return has been received and inspected, we will notify you of approval or rejection.

Approved refunds will be processed within 14 days after receiving the returned goods (or proof of shipment), using the original payment method.

We may withhold reimbursement until we have received the goods or evidence of return.

If returned items show diminished value due to handling beyond what is necessary to establish their nature and characteristics, we may deduct an appropriate amount.

3. Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different size or item, please place a new order and return the original item according to our return policy.

4. Defective or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@aloriseofficial.com, including photographs of the issue.

In case of a proven defect, we will offer:

  • Replacement

  • Repair

  • Refund

In accordance with applicable consumer protection laws.

5. Uncollected Parcels

If a parcel is not collected from a pickup location and is returned to us, shipping costs and return handling fees may be deducted from the refund.

6. Data Protection (GDPR)

Personal data provided during the ordering and return process is processed in accordance with the General Data Protection Regulation (GDPR).

Your data will only be used for:

  • Order fulfillment

  • Shipping and returns processing

  • Customer service communication

For more information, please refer to our Privacy Policy.

7. Contact Information

For all shipping and return inquiries:

Alorise
Vissersdijk Beneden 70
3319 GW Dordrecht
The Netherlands

Email: info@aloriseofficial.com 
Chamber of Commerce (KvK): 99650436