Refund policy

We have a 30-day return policy. This means that after receiving your item, you have 30 days to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at aloriseofficial@gmail.com. Please note that returns must be sent to the following address: Vissersdijk Beneden 70, 3319GW Dordrecht, The Netherlands

If your return is accepted, we will send you a return shipping label, together with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at aloriseofficial@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, sale items or gift cards cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return has been accepted, purchase the new item separately.

European Union 14-day cooling-off period
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a reason. As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Please contact us at aloriseofficial@gmail.com if more than 15 business days have passed since we approved your return.